Privacy Policy
CatLab Interactive bv

Version 2.2
This page was last updated on 30 September 2021.

We are aware that you put your trust in us. We see it as our responsibility to protect your privacy. This page tells you what information we collect when you visit our website, why we collect it and how we can improve your user experience - so that you understand exactly how we work.

This privacy policy applies to all services of CatLab Interactive bv. Please be aware that CatLab Interactive bv is not responsible for the privacy practices of other sites and resources.

CatLab Interactive bv respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

How we use collected data

Visits to our website

When you visit our website, the log files of your surfing behaviour (your IP address, your browser, your screen resolution, etc.) may be saved by our hosting partners. This data is collected for the purpose of optimising our services and protecting our website against attacks. Under no circumstances will we share this information with third parties or attempt to link it to your personal data.

Use of our services

When you sign up for one of our services, we ask you to provide identification details (surname, first name, e-mail, etc.). This data is used to provide our services. We also collect information about participation in quizzes and about quizzes which you create yourself ('User Generated Content').

This data is only collected after you have given us your explicit and unambiguous consent to do so. The data is stored on CatLab Interactive bv’s own secure servers or those of a third party. We will not combine this information with any other personal information we may have.

External organisers

When you buy tickets for events organized by external parties, your contact details will be shared with the organizer of the event. These parties undertake to use the data only for the purposes described in this privacy policy.


Email or other messages sent by you to us may be retained by us. We may ask you for personal data relevant to the situation in question. This makes it possible to process your requests and answer your questions. This data is stored on CatLab Interactive bv's own secure servers or on those of a third party. We will not combine this information with any other personal information we may have.


We collect data for research purposes in order to gain a better understanding of our customers so that we can tailor our services accordingly.

This website uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website may be transferred to CatLab Interactive bv's own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity and to provide other services related to website activity and internet usage.

The data collected via cookies can be shared anonymously with external parties to enable a better understanding of the use of the application. These data will not be combined with the data you entrust to us.

You can find more information on how we use cookies in the cookie policy of Catlab Interactive bv.


If you buy tickets and/or make other purchases on our website, we will keep track of the transaction details. We do this because we are legally obliged to do so. This data is stored on CatLab Interactive bv's own secure servers or on those of a third party. We will not share this information with third parties.


We do not collect or use information for purposes other than those described in this privacy policy, unless we have obtained your prior consent.

Third parties

The information will not be shared with third parties other than as stated in this privacy statement. In some cases the information may be shared internally. Our employees are obliged to respect the confidentiality of your data.

Data on minors

Our website does not intend to collect data about website visitors under the age of 16, unless they have permission from parents or guardians. However, we cannot check whether a visitor is over 16 years old. We encourage parents to be involved in their children's online activities in order to prevent information about children from being collected without parental consent.

If you believe that we have collected personal information about a minor without your permission, please contact us at We will then delete that information.


This privacy statement is geared to the use of this site and the opportunities provided by it. Any modifications and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement on a regular basis.

Your rights


In order to exercise these rights, it suffices to send a request for inspection, correction, deletion, transfer, withdrawal of your consent or objection to the processing of your personal data by email to

To ensure that such a request for inspection (etc.) has been made by you, we ask that you enclose a copy or photo of your proof of identity with the request. Black out your passport photo, passport number and national ID number in this copy or photo, to protect your privacy. We will respond to your request as soon as possible, but within four weeks at the latest.

You may also submit a request or complaint to the national supervisor, Belgian Data Protection Authority (GBA), via this link:

Personal data options

We offer all visitors the opportunity to view, change, or delete any personal information currently provided to us.

Transactional messages

We use your contact information to send essential communications such as order confirmations, reservations, etc. This communication is essential for the use of the site and only messages relating to purchase, order, reservations, etc. will be sent in this way.

Change newsletter subscription or unsubscribe

At the end of every mail item there is an option to change your details or unsubscribe.

How to communicate changes or unsubscription

If you would like to modify your data or have your details removed from our files, please contact us. See contact details below.


This website uses cookies, which are text files placed on your computer to help the website analyse how users use the site.

Read more about changing your preferences and/or consents in the cookie policy of Catlab Interactive bv.

Forwarding outside Europe

Wherever possible, we will store the data collected through our website on Catlab Interactive bv's own servers, or servers of a third party located in Europe.

To optimise our services we may use Google Analytics, Facebook Pixel and Leadfeeder. The transfer of your surfing behaviour to these U.S. companies is protected by the use of standard contractual clauses, as approved by the European Commission. In addition, we will always take appropriate safeguards to provide maximum protection for your personal data, such as anonymizing your IP address.

More information about placing cookies when visiting our website can be found in the cookie policy of Catlab Interactive bv.

For protection against DDoS attacks we may use the American Cloudflare. We use Cloudfare European data centres wherever possible.

For all other cases where the transfer of data to third parties in countries outside the EEA is necessary for our services, we will use 'standard contractual clauses', as imposed by the Belgian Data Protection Authority (GBA).

Storage periods

Catlab Interactive bv stores your personal data for no longer than is strictly necessary to achieve the purposes for which your data are collected.

We apply the following retention periods to the following (categories) of personal data:

Questions and feedback

We regularly check our compliance with this privacy policy.

If you have any questions about this privacy policy, please contact us:

CatLab Interactive bv
Kerkstraat 7, 9820 Merelbeke